Overview
At Derma Lux Pro Ltd, we stand behind the quality of our products and are committed to providing you with a positive shopping experience. If for any reason you are not satisfied with your purchase, we offer a hassle-free refund and return policy.
Refunds
If you are not completely satisfied with your purchase, you may request a full refund within 14 days of receiving your order. To initiate a refund, please contact our customer service team for instructions. Refunds will be issued to the original payment method and may take up to 7-10 business days to appear on your account, depending on your financial institution.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Returns
If you receive a damaged or defective product, please contact our customer service team within 14 days of receipt. We will provide you with instructions on how to return the item and will either replace the product or issue a refund. We do not accept returns for products that have been opened, used, or damaged due to customer negligence.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact us. We are here to help and ensure that you have a positive shopping experience with Derma Lux Pro Ltd.
